Customer Service Representative I Financial Account | BGC, Taguig City
Ubiquity
Manila, PH
6d ago

We're Hiring.

We are hiring for Customer Service Representatives to join our Back Office Financial team. Our Customer Service Representatives is an integral role in the operations at our BGC, Taguig City office.

The details.

Day-to-day responsibilities:

  • Attends to customers' needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
  • Ideal Candidates have: 

  • Preferably 1 year BPO experience specializing in Customer Service or equivalent
  • Financial Account background is not required but is highly desirable
  • Good English communication skills and is able to follow verbal and written instructions
  • Good Attention to details
  • Working Conditions:

  • Applicants must be willing to work in BGC, Taguig City
  • Must be willing to work on shifting schedules (day, mid and night shift)
  • Must be willing to work on weekends and holidays
  • What we do.

    Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 140 brands and counting.

    We want you.

    We'™re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

    Powered by JazzHR

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form