The position holder is in general accountable for the accomplishment of following tasks along a product life cycle :
Analyse external and internal requirements, specify / define cargo system solutions, submit to development team (external or internal ) and follow up until release in production.
Provide business and functional support to the technical team during development and test programs after completion to ensure they meet the specification
Document functional and technical solutions, and obtain customer approval prior to technical development
Define customer migration and integration requirements from existing to new platforms
Provide 2nd level support for all new or modified / enhanced products unless otherwise specified
Remote or on-site customer implementations for products managed by the unit.
Provide remote or on-site product training
Support pre-sales activities for Champ products in cooperation with sales organization
Represent Champ in task-related industry affairs bodies and working groups
Knowledge, Skills and Abilities :
Operational experience in the air cargo industry would be an asset
Knowledge of Cargo 2000 and MIP requirements would be an asset
Knowledge and experience in UML, Object Oriented technology and relational databases
Knowledge of industry inter-system message formats, rules and applications.
Excellent English written and oral communications skills
Systematic approach to handling problems in a dynamic environment as part of a small team.
Education and Experience :
Information Technology qualification Degree or work experience equivalent
A minimum of 3 years experience in functional analysis and support of systems