Quality Manager
Wells Fargo
Manila, National Capital Region, Philippines
5d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines

enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

About the Department

The Home Lending Self Assurance Monitoring Team's scope is to evaluate inbound and outbound calls to ensure that all policies, procedures, and regulations are followed and that callers have a consistently positive experience when calling the Investment Contact Center.

Manages 1 or more lines of business processes in the operations area ensuring transitions progress smoothly and process meets its agreed KRAs.

Responsible for creating and monitoring business goals for team that align to WFIP goals and LOB / Enterprise expectations.

Provide strategic leadership in the design and implementation of processes, procedures, quality control measures, performance management, reporting, and risk mitigation

Provide strategic vision for sustainable growth and expansion

Cultivate a continuous improvement culture across large teams / business segments

May interact and / or negotiate with senior level business partners in WFIP and Wells Fargo US

Leads a team of Operations Supervisor and / or Operations Manager

Ensure process is compliant with regulations of host country at all times

Manage budgets at appropriate level

Manage senior internal stakeholders including support groups

Market Skills and Certifications

Essential /

Required Qualifications

Skills : Bachelor's Degree

Bachelor's Degree

5+ years of Operational Leadership experience, Quality Management, Audit, or Risk Management discipline

Experience in managing projects

Advanced knowledge and understanding of operations policies and procedures

Flexible to work in shifts and go on business travels when required

Desired Qualifications

and Skills : Agile Certification

Agile Certification

Six Sigma Certification

Project Management Certification

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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