Dispatch Representative
QIAGEN
Manila, Philippines
2d ago

Position Description

  • Scheduling service visits both planned service and demand service to meet service level agreements.
  • Manage and maintain an accurate daily schedule for service engineers in a specific territory.
  • Give feedback on engineer performance to service managers.
  • Communicate schedules to customers and service engineers by phone.
  • Maintain accurate SalesForce.com records
  • Prioritize daily tasks
  • Spare parts ordering
  • Build strong working relationships with service engineers and with customer base.
  • Position Requirements

  • Diploma, Bachelor's Degree or a comparable qualification.
  • Experience with using a multi-function desk phone
  • Microsoft office software
  • SAP or SalesForce experience
  • Strong communication skills in English language (verbal / written)
  • Experience working in a fast passed environment.
  • Personal Requirements

  • Ability to handle extensive workloads and show flexibility
  • Knowledge of telephone etiquette
  • Good English language skills in speech and writing
  • Ability of an independent and structured working environment
  • Strong work ethic
  • Willing to work as part of a team.
  • Strong attention to detail.
  • Ability to sit and work at a computer for long periods of time.
  • Being able to manage people while not being in a management role.
  • Willing to make and own decisions.
  • Quick learner.
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