Accounting Support Analyst
Deltek, Inc.
Philippines, Makati City
2d ago

We are seeking a high-energy and mature applicant to take responsibility for providing quality software support to clients using Deltek products Application Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the web.

Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst.

Deltek's work environment is challenging, innovative, and fun. Our Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet.

Work actively involves assessing the nature of customer problems and resolving most support issues.

Through our extensive training period, you will be given the necessary tools and instruction to build up your product knowledge and work toward a successful completion of the group goals which focuses on consistently providing quality and timely solutions and we are looking for the next analyst to help us continue to exceed our clients' expectations.

Successful candidates will be working US Day hours.

Responsibilities include :

  • Meeting KPI’s individually and working effectively as part of a team
  • Using your advanced technical knowledge to collaborate with peers
  • Identifying inefficiencies in the process and contributing to improvements
  • For the most complex issues, working issue to resolution utilizing other Senior and Development resources as necessary and / or escalating appropriately, ensuring that all information has been gathered in advance
  • Effectively managing customer expectations, time, and backlog and contributing to the Knowledge Base
  • Collaborating with Line Manager, as well as proactively notifying management of any potential issues
  • Focusing on continuing to expand product knowledge expertise in skill area and take steps to expand product knowledge outside current skill area
  • Contributing to project-level initiatives
  • Qualifications

    Candidate must possess at least a Bachelor's / College Degree, Engineering (Computer / Telecommunication), Computer Science / Information Technology, Science & Technology, Business Studies / Administration / Management, Finance / Accountancy / Banking or equivalent.

    At least 5 years of working experience in the related field is required for this position.

    DBA with Business Intelligence experience. Report-writing skills are a definite plus. (Cognos, Business Objects, MicroStrategy, Crystal).

    Exposure to ERP software : SAP, Oracle, PeopleSoft, Baan, JD Edwards

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