We are currently looking for a customer success specialist that wants to be a part and be involved in growing a successful SAAS business.
The CS specialist will delight customers with a superb customer experience and will work with a close knit team based in the Philippines as well as the head office in Sydney.
You will be the trusted advisor and advocate for the customer, leading them on the pathway to success.
At least 1 year experience working with SAAS company and / or offshore companies
Above average English communication skills (both written and oral)
Sales and training experience and dealing with international customers
Good adaptive skills and versatile
Experience with software tools like CRM, online accounting software like Xero or MYOB will be advantageous
What we need from you :
Provide customer support through email correspondences and other communication channels
Get high satisfaction from seeing customers improve their business and achieve outcomes
Accomplish documentation and recording of all customer related details in the company’s CRM and other productive apps
Adept in managing a high-volume portfolio of accounts and planning your time appropriately
Administration task related
Super customer focused you’re someone who loves going above and beyond to create an awesome experience for clients
Great communicator with a high level of customer empathy
Able to work cross functionally tech team, sales, marketing, leadership team etc
Give work your all, make an impact but have fun doing it!
Opportunity to help us shape the business in APAC we are poised for hypergrowth and want to invest in people who can grow with us
Work closely with founders and executive team on business growth
Equity options based on performance
Exciting product roadmap focused on data analytics in the finance eco-system
Work with passionate, entrepreneurial team where you’ll be valued for your contribution not as a number on a dashboard
This is a full time role, based in the Philippines (Office will be located in Alabang) and be able to work during Australian business hours.