Customer Success Specialist
Inform Group Pty. Ltd
Muntinlupa, Metro Manila, Philippines
6d ago
source : Kalibrr, Inc.

Job Description

We are currently looking for a customer success specialist that wants to be a part and be involved in growing a successful SAAS business.

The CS specialist will delight customers with a superb customer experience and will work with a close knit team based in the Philippines as well as the head office in Sydney.

You will be the trusted advisor and advocate for the customer, leading them on the pathway to success.

  • Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect
  • Drive adoption, full utilisation and success of customers to ensure they renew
  • Work with customers to understand business outcomes they are looking to achieve
  • Build plans with customers and take proactive steps to ensure they achieve those outcomes
  • Build superb customer relationships across your portfolio
  • Work closely with on-boarding CS and sales to ensure customers have a delightful experience during early stages of adoption
  • Identify opportunities for further expansion of the account new services and solutions which could be helpful for their business
  • Work closely with technical team to ensure timely resolution of any issues the customer is experience
  • Be an expert in our product, updating customers on new features and educating them on areas where they could get more value
  • As we scale the business, identify opportunities to improve processes and do things more efficiently
  • Role requirements

    At least 1 year experience working with SAAS company and / or offshore companies

    Above average English communication skills (both written and oral)

    Sales and training experience and dealing with international customers

    Good adaptive skills and versatile

    Experience with software tools like CRM, online accounting software like Xero or MYOB will be advantageous

    What we need from you :

    Provide customer support through email correspondences and other communication channels

    Get high satisfaction from seeing customers improve their business and achieve outcomes

    Accomplish documentation and recording of all customer related details in the company’s CRM and other productive apps

    Adept in managing a high-volume portfolio of accounts and planning your time appropriately

    Administration task related

    Super customer focused you’re someone who loves going above and beyond to create an awesome experience for clients

    Great communicator with a high level of customer empathy

    Able to work cross functionally tech team, sales, marketing, leadership team etc

    Give work your all, make an impact but have fun doing it!

    On Offer

    Opportunity to help us shape the business in APAC we are poised for hypergrowth and want to invest in people who can grow with us

    Work closely with founders and executive team on business growth

    Equity options based on performance

    Exciting product roadmap focused on data analytics in the finance eco-system

    Work with passionate, entrepreneurial team where you’ll be valued for your contribution not as a number on a dashboard

    This is a full time role, based in the Philippines (Office will be located in Alabang) and be able to work during Australian business hours.

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