Manager, SMB Sales
Taguig, National Capital Region (Manila), Philippines
6d ago


Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required

Setting up the team to hit monthly and quarterly quotas, by prioritizing and managing high volumes of inbound leads and customer expansion opportunities on high velocity cycles

Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new SMB Account Executives, team events and culture building

Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure for new business prospects and expansion

Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams

Consistently monitoring sales productivity by building dashboards and reports, and analyzing customer data to identify buying / expansion signals


Extensive experience in sales, with heavy weight to software experience in SaaS / Customer Support / Sales / CRM

Consistent track record of 100%+ of quota achievement as an individual contributor

Prior experience managing sales teams

Passionate about training early career reps, with a proven track record of building a great working environment

Able to thrive in a startup environment you move quickly, think strategically, and are superb at tactical execution

Proven ability to work cross-functionally with customer-facing and back-office teams

Excellent presentation, organization, and listening skills

Must be analytical and metrics driven through all stages of the sales cycle

BA / BS in Business, Marketing, Engineering or related discipline

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.

Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.

Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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