Operations Manager
Manila, Philippines
1d ago

Contracting & Procurement (CP) Data enables Contracting & Procurement to become the Commercial Powerhouse of Shell with innovative data solutions.

  • The CP Data Operations Manager Downstream will be a key player in achieving this through strengthening partnerships in E2E teams;
  • liberating more value from operational excellence and digitalisation; and by developing happy, talented, motivated and trusted people.

  • The Operations manager works closely with Contracting & Procurement and the Businesses to manage the end-to-end data processes of a performance unit;
  • to deliver top quartile data quality and processes which enable contract operationalization in the procure-to-pay process;
  • and to lead and develop a community of teams to achieve and deliver operational excellence.


    Lead stakeholder engagements with CP to ensure performance, root cause analysis, exceptions, future demand planning and prioritisation.

    Regular contribution to relevant forums for data improvement, including recommended improvement projects

    Leads Business in understanding Cost of Poor Data Quality

    Ensures delivery of the continuous improvement programme as an integral part of the various end-to-end process performance improvement initiatives in the Business

    Play an overall senior leadership role within the SBO centre where required across different CP Data operational teams.


    Coach Team Managers to attract, inspire, coach their team. Overall create a high performing and engaged community.

    Drives the development of world-class data management capabilities and behaviours in FO by sponsoring training / development on-

    the-job’ via data improvement projects.

    Responsible for development of staff in the SBOs. Establishes and manages the professional data skill pool to meet business needs in short, medium and long term.

    Ensures cross training such that operational capability is extended across Centres in case of business interruption in any one location


    Responsible for delivering operational and functional excellence in data quality control and assurance against best in class and top-quartile targets

    Responsible for planning and implementing continuous improvements in efficiency and effectiveness of controls, assurance, mining and analytics processes.

    Develop and implement assurance plan to ensure compliance with relevant controls, process and data standards

    Implement and maintain business-wide reporting on data quality and improvement progress working through a network or reporting focal points within the businesses and Finance Operations Data (FOD)


    Maintains effective ways of working between the various parties involved at different levels across Business and FOD, and for cross-business initiatives

    Works closely with colleagues to leverage and apply existing good practices elsewhere in FOD, Royal Dutch Shell (RDS), or externally

    Engage with stakeholders to ensure e2e performance of data for the business unit enables Shell overall to improve, including prioritising, co-

    owning improvement areas. Be the key leader and holding accountability for the data performance of a CP / business unit

    Dimensions :

    This is a key position on a complex global change journey, with considerable impact on operational excellence across CP, Finance and the Businesses across the Group.

    Virtual leader of community, managing 50+ operations staff primarily in SBO Manila and SBO Krakow.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form