UX Manager
AIG Shared Services
Manila City, Philippines
6d ago
source : ictjob.ph

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm.

We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

Your contribution at AIG

As a Leader, you are respected for your deep technical expertise and / or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset.

Ultimately, you take ownership for key outcomes.

Qualifications

  • Bachelor's Degree
  • Familiarity with the ServiceNow Service Portal
  • Experience and expertise in managing an end user facing website
  • User Experience and Graphical design
  • Website analytics, including google analytics
  • Excellent communication skills
  • Responsiblities will include :

  • Maintaining familiarity and currency with the developments and capabilities of the ServiceNow Service Portal
  • Maintaining an overall plan and roadmap for the Service Portal
  • Manage demands for modifications to the service portal. Detail user stories and hand over to production.
  • Manage the graphical design, layout, flow and consistency of the portal.
  • Receive and respond to end user feedback regarding the portal.
  • Monitor and report on metrics regarding the usage, usability and end user satisfaction with the portal.
  • Monitor the quality of content in the portal. Work with the service catalog and knowledge management teams to improve or modify portal displayed content as necessary.
  • Coordinate with Service owners to maintain service based content and navigation in the portal.
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