Arvato Clark | TrainerArvato Clark | Trainer
Create Your Own Career
Clark, PAM, PH
10d ago

The trainer develops (with support from Training & Quality Manager - TQM) program specific and related training curriculum and

modules and delivers training appropriately to new hires or existing staff to address training needs identified. Your responsibilities :

  • Deliver new hire training, official up-trainings and refreshers to all support staff
  • Responsible for the delivery of both soft skill and technical training
  • Provide weekly feedback on progress of new hire trainings to Quality & Training and Operations Manager
  • Contribute to the alignment with Team Managers and quality team to determine training needs
  • Develops and delivers program specific and related training curriculum and modules to address training identified needs
  • With the assistance of the TQM, creates tests and procedures to measure success of conducted training
  • Responsible for training success
  • Understand operational Ops & Quality KPIs
  • Handle real customer interactions Your profile :
  • Knowledge and experience in BUSINESS highly preferred
  • First experience in training delivery preferred
  • Knowledge of training and learning concepts preferred
  • Demonstrable experience of creating training material and content, either via adaptation of existing documents and training materials or by starting a fresh and creating material from scratch.
  • Experience of gathering information from experts and explaining it in easy to understand language
  • Experience with consumer lines of business, and familiarity with CRM systems preferred
  • Proactive and structured way of working
  • Good organizational, time management and prioritization skills
  • Excellent communication internal and external;
  • Business fluent in English
  • Excellent facilitation skills
  • Ability to motivate, support and engage
  • Good knowledge of MS Office (PowerPoint, Excel, Word, Outlook, OneNote)
  • Willingness to learn
  • About Arvato

    Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

    Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-

    known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

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