Learning Specialist - Tarlac
Sitel
Tarlac City, PH
3d ago

Learning Specialist - AT&T ISM

SUMMARY OF RESPONSIBILITIES

Develop / implement training programs for contact person personnel

Support the Operations team by providing development refresher and up-trainings

Handle new hire and cross training classes

Provide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coaching

Design learning strategies to fill needs as identified through analysis & in partnership with Quality Team

Develop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness

BASIC POSITION QUALIFICATIONS

Excellent written and verbal communication skills

Strong technical and troubleshooting skills and flexible to changes

Strong facilitation, problem solving, research and decision-making skills

Strong organizational and time management skills with the ability to plan and prioritize

Ability to demonstrate the interpersonal skills necessary for client and site contact

Excellent product knowledge

Technical and Supervisory background Coaching Capacity

Experience coaching and mentoring others in a complex, fast-paced contact center environment

Solid understanding of training processes and practices for adults

Proven ability to create structured training material

Customer and Goal oriented

Must have no issues with attendance and have a positive work attitude

WORK EXPERIENCE

At least 1 year of experience as a CSR / TSR

A least 6 months of Track Trainee (LS) experience.

BS or AB degree

KNOWLEDGE / SKILLS / ABILITIES

Excellent in written and oral communication skills

Effective listening and comprehension skills

Ability to recognize and resolve problems

Ability to assimilate a variety of information and make logical / consistent decisions

Ability to prioritize tasks in order of importance and manage time effectively to ensure deadlines are met

TRAINING

Basic Training for Trainers

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