Amazon seeks a ( Spanish )Language Analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our B2B business launch.
This role will require for the successful candidate to :
Collect and analyze quantitative data.
Handle inquiries from customers that would be received through calls & emails.
80% of the time might involve answering queries that are received from the customer through inbound calls.
Provide financial analysis to prioritize and lead cost reduction.
Analyze trends and suggest process improvements.
Meet the set KRAs.
Perform other projects and duties as required.
Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions :
Normal Office Environment.
Report daily to the Pasay office.
May be requested to work in shifting schedules including night shift.
Work during Holidays as may be required by the Company.
May be asked to render overtime on critical and peak times as may be required by the Business.
Minimum of 2 years graduate certificate.
Proficient in the Spanish language.
For non native speakers - he / she must hold relevant certification in the language that is required to be used as a mode of communication with the customers.
Or equivalent experience in using the language in a day to day manner.
For native speakers - he / she will be required to go through English assessment test during the interview process.
Proficient in Microsoft Excel and Word.
Flexible to work in shifting schedule.
Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
Can work under pressure and with deadlines.
Excellent verbal and written communication skills, with a strong customer service focus.
Has the ability to prioritize, multi-task and work with minimal supervision.
A person who is open to work with diverse teams with different cultures on an global team.
Preferably with a Bachelors / Masters Degree in Finance / Accounting as Major Subject.
Prior experience in a similar Analyst or helpdesk / support work in a BPO industry catering to customer needs.
A desire to take responsibility and ownership for projects from day one.
A drive for continuous learning and self-development.
A person who is self-motivated and driven.