Consumer Service Senior Specialist
Henkel
Makati, NCR, Philippines
5d ago

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage.

Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths.

If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage.

As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.

YOUR ROLE

Respond to inbound consumer communications on Henkel North America - Beauty Care & Laundry and Home Care products via phone calls, email and social media

Handle compliments, inquiries and complaints, product usage and ingredients, packaging, environmental and regulatory issues, animal testing, commercials, advertising and promotions, community relations, donation requests, etc.

Drive good consumer experience, upsell and retain replacement products for those items that were discontinued

Handle escalations, claims processing and other related duties that may be assigned by superior such as quality and queue management

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