Under the supervision of the Helpdesk Team Lead, this key position is expected to respond to phone and email queries and requests for assistance in a timely and efficient manner.
Responding to technical concerns might include providing first level remote and desk-side support. The position further requires identifying problems, troubleshooting, and providing assistance and advice to internal and external clients.
The role would also require coordination with the Technical Support Group or with other internal departments in order to resolve problems if necessary.
ACADEMIC QUALIFICATIONS : Graduate of a 4 year course preferably related to Information Technology (IT), Computer Science or Computer Engineering.
PROFESSIONAL EXPERIENCE : No previous job experience is required. Preferably with at least 3 months or more of relevant and related technical experience in delivering technical support functions.
Knowledge, Skills, Abilities (KSA) :