Cebu City - Manager - Technology Infrastructure Management
Tech Mahindra
Las Piñas City, Philippines
5d ago
source : ictjob.ph

Position : TIM Manager

Hours of Operations : Night Shift

Domain Expertise :

Should have experience in IT Infrastructure Management and BPO experience is mandatory

Mandatory Skills :

Strong understanding of Networking, windows, basic telephony, voice networking & technology Operations

Hands on experience in designing and implementing Technology Infrastructure for BPOs

Good understanding on QOS on LAN / WAN elements for VOIP traffic

Basic understanding on IP PBX & voice logger technology

Preferred / Subsidiary Skills :

Knowledge in Technology Operations & Contact Centre technology

Responsibilites Handled :

Manage and lead a team of Technology Operations & technical engineers

Manage the implementation of the Technology Infrastructure policies & procedures to adhere to the security standards of the organization

Provide key inputs to the capacity planning process for the IT infrastructure

Responsible for the effective utilization of the resources to resolve the various Technology infrastructure related issues.

Manage critical global customer escalations

Improve process efficiency, quality of service delivery & customer management

Experience in Communication Technology is essential

Experience in IP telephony domain.

Qualification

Candidate must possess at least a Bachelor's / College Degree

At least 12 yrs work experience

Full-Time position(s) available

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