CREDIT AND COLLECTIONS ANALYST
KMC Solutions
Taguig City, PH
9h ago

JOB DESCRIPTION :

Ownership of cash inflow through daily collections calls, dunning system management, cash application, bank reconciliation, and escalation of delinquent accounts in a high volume, fast paced, goal oriented team.

DUTIES AND RESPONSIBILITIES :

  • Provide customer service regarding collection issues, resolve customer discrepancies and short payments
  • Monitor collection status of larger balances and provide weekly updates to AR Manager
  • Collect on all aged outstanding accounts via telephone and written correspondence
  • Post Cash, checks, and Electronic payments to vendor accounts.
  • Monthly bank and account reconciliations.
  • Accountable for reducing delinquency for assigned accounts
  • Maintain an updated status report for all overdue accounts
  • Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Alert AR Manager and Revenue Director of potential risks and exposures
  • Application of payments received
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Respond to all customer inquiries concerning billing and record information in a timely manner
  • Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
  • Weekly and monthly reporting to direct manager
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to customers and internal sales team
  • Meet defined department goals and activity metrics
  • SKILLS AND QUALIFICATIONS :

  • Candidate must possess at least a Bachelor's / College Degree , Finance / Accountancy / Banking or equivalent.
  • Minimum of 3 years High Volume B2B Collections experience
  • Knowledge of Billing and Collections procedures
  • Proven verbal and written communication skills with all levels of customer contacts, sales personnel, and internal legal team
  • A high degree of diplomacy
  • Experience with NetSuite and Salesforce
  • Commitment to excellent customer service
  • Excellent written and verbal communication skills
  • Experience in SaaS industry is a plus
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