JOB DESCRIPTION :
Ownership of cash inflow through daily collections calls, dunning system management, cash application, bank reconciliation, and escalation of delinquent accounts in a high volume, fast paced, goal oriented team.
DUTIES AND RESPONSIBILITIES :
Provide customer service regarding collection issues, resolve customer discrepancies and short payments
Monitor collection status of larger balances and provide weekly updates to AR Manager
Collect on all aged outstanding accounts via telephone and written correspondence
Post Cash, checks, and Electronic payments to vendor accounts.
Monthly bank and account reconciliations.
Accountable for reducing delinquency for assigned accounts
Maintain an updated status report for all overdue accounts
Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Alert AR Manager and Revenue Director of potential risks and exposures
Application of payments received
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Respond to all customer inquiries concerning billing and record information in a timely manner
Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
Weekly and monthly reporting to direct manager
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to customers and internal sales team
Meet defined department goals and activity metrics
SKILLS AND QUALIFICATIONS :
Candidate must possess at least a Bachelor's / College Degree , Finance / Accountancy / Banking or equivalent.
Minimum of 3 years High Volume B2B Collections experience
Knowledge of Billing and Collections procedures
Proven verbal and written communication skills with all levels of customer contacts, sales personnel, and internal legal team
A high degree of diplomacy
Experience with NetSuite and Salesforce
Commitment to excellent customer service
Excellent written and verbal communication skills
Experience in SaaS industry is a plus