Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
Manage all logistics for creative services for clients like Ignition Labs, Creative Assessment Tools, Video Builder and other such creative tools in the roadmap.
Deliver timely progress reports to Google based in preparation for Weekly Cadences and Quarterly Business Reviews
Coordinate Billing Processes for their particular set of clients as well as any Troubleshooting required
Work collaboratively with a team to drive growth with existing accounts.
Develop forward thinking, data-driven analysis and recommendations that align with client goals and quantify high-impact opportunities with clear recommendations to pitch to clients.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
Proven experience in overseeing the design, development, and implementation of contact centre operation.
Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
Flexible and adaptable to various business models and projects.
Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia.
We specialize in perfecting our client's customer experience and elevating their sales.
We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.
Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.