Philippine Registered Nurse Team Lead (PHRN) (EH 1529)
Accenture
Manila, PH
1d ago
source : Bossjob
  • Oversees staff whose primary function is to support the clinical, claim managers and client teams with the delivery of administrative duties and in a supportive role.
  • Accountable for the overall skill / competency and development of his / her direct reports.
  • Accountable for overall service level performance of associates according to established policies and business rules set by the client.
  • Performs regular performance management steps in managing team performance.
  • Ensures full compliance to the following :
  • Daily performance tracking is ongoing; daily, weekly and month to date performance of all associates are readily available
  • Schedules 1x1 coaching sessions in advance and coaching documentation is accomplished within the appropriate time frame
  • Provides weekly status report detailing major work accomplishments, operations-related issues and risks, performance improvement opportunities, and upcoming activities.
  • Graduate of Bachelor’s Degree in Nursing
  • Holds active and unrestricted local (PH) Registered Nurse license
  • Must have at least 6 months Supervisory / Team Lead experience in a front-office (voice) call center or BPO back-office environment
  • Must also have at least 3 months experience as a Registered Nurse in a clinical setting
  • Claims reviews / audit and data entry experience
  • Knowledge of disability claims management process and ability to interpret and apply member contracts
  • Knowledge of ICD-9 and ICD-10 and CPT codes is an advantage
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