L1 IT Service Desk
Eclaro Philippines
Taguig, Metropolitan Manila, PH
6d ago

L1 IT Service Desk

Roles and Responsibilities :

  • Resolve IT Support Request and Issues
  • Maintain Service Records
  • Perform IT Troubleshooting and should be able to resolve IT related issues remotely
  • Should be able to document the tickets in ticketing tool
  • Escalate Advanced Cases
  • Manage Service Desk Queue
  • Serve as the first point of contact for customers seeking technical assistance
  • Follow-up and update customer status and information
  • Provide accurate information on IT products or service
  • Identify and suggest possible improvements on procedures
  • Qualifications / Must Haves :

  • Excellent verbal and written communication skills
  • Exposure handling calls from global / international clients.
  • Good understanding of computer systems, and other tech products
  • Customer oriented and should have good customer handling skills
  • Minimum 2 years relevant Service Desk experience
  • Should be flexible working in 24 / 7 environment, weekend shifts
  • Should be willing to work in BGC Taguig
  • Graduate of Bachelor's Degree IT / Computer Science
  • Apply
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