Job Description Summary
The Field Applications Scientist will provide scientific and technical support for customers and Sales Representatives related to our human pluripotent Stemcell biology product lines.
The purpose of this position is to create value for our customers and build on STEMCELL’s reputation for delivering outstanding customer service resulting in revenue growth.
Duties and Responsibilities :
Work with Sales Representatives to perform routine and technically challenging demos for customers / potential customers as required.
Develop and present product specific lectures to pluripotent research accounts across China.
Perform workshops / training courses for researchers new to the PSC field.
Respond to and document customer complaints to ensure resolution in a timely manner (work with Technical Support Staff, RND Scientists and Product Marketing Manager as required).
Visit key labs to troubleshoot and optimize protocols; travel required.
Execute and assist in the product education of in-house personnel, customers and distributors.
Teach and train customers and staff on the use of products.
Identify new applications and product-enhancement opportunities in anticipation of customer needs and competitive offerings and feedback to RND scientists and Product Marketing Manager.
Work with Sales Manager and other Field Application Specialists to prioritize work with customers.
Represent STEMCELL Technologies at conferences, workshops and trade shows as required.
Perform analysis on demos and market as required.
Assist in revenue generation to meet revenue targets.
MSc or PhD in Biology, Biochemistry or an Applied Science
Experience with mammalian tissue culture is a must
Excellent communication, interpersonal, and critical thinking skills
Strong time management and organizational skills
Skilled presenter, able to deliver and explain scientific and technical information to both experts and non-experts alike
Ability to work effectively both independently and as part of a dynamic team
Excellent trouble-shooting and customer service skills
Experience with human pluripotent stem cell culture and STEMCELL’s human pluripotent stem cell products is an asset
Sales experience and additional languages would be assets
Fluent oral and written English is essential
Must be legally eligible to work in China on an ongoing basis