As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.
Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
SUMMARY OF RESPONSIBILITIES
Source, recruit, and interview prospective employees for agent positions
Determine appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing
Partner with site management to understand and anticipate recruiting needs and ensure appropriate applicant flow
Support Recruiting Supervisor and / or Manager in administration of all recruiting and employment activities
Average to above average understanding and use of MS Office Tools esp. MS Excel
Knowledge of Sitel recruitment policies and processes (for internal)
At least one (1) year of successful recruiting experience for non-exempt personnel, preferably in a high-volume, fast-paced, customer-focused environment
Call center experience strongly preferred.
Business-related college degree and / or equivalent combination of education and experience in HR or general business
KNOWLEDGE / SKILLS / ABILITIES
Excellent interpersonal skills, including strong, effective verbal and written communication skills
Basic computer skills with the ability to use a variety of software packages including Word, Excel, PowerPoint and Outlook
Strong planning and organizing skills, especially prioritizing multiple projects / tasks
Effective organizational and time management skills
Proven ability to successfully recruit non-exempt associates to increase retention and meet high-volume recruiting needs
Demonstrated success as a business partner to leadership in a fast-paced, customer-focused environment
Ability to develop effective business relationships both internally and externally
Ability to influence others and present a positive company image
Demonstrated ability to adapt practices and techniques to changing priorities and issues while maintaining compliance of employment programs
Demonstrated personal drive
Operates with a sense of urgency
Collaborative work style essential