IT Desktop Support Supervisor
eTeam Singapore
Makati City, Metropolitan Manila, PH
4d ago

Experience :

  • 2 years of previous IT / related supervision experience required. 4+ years of previous IT / related supervision experience preferred.
  • Knowledge, Skills, Abilities & Other Characteristics :

  • Excellent computer skills including desktop computing systems hardware, software (experience preferred in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, Windows NT networks using TCP / IP) and Cat5 cabling procedures and protocol preferred.
  • Excellent interpersonal, written, and oral communication skills.
  • Microsoft Certified Professional (MCP), Cisco Certification, A+ Certification, or related certifications preferred.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
  • Ability to lead, mentor, and train other IT support staff.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.
  • Position Scope

  • Supervises IT end user support team(s) in one or more locations. Ratio : 2-6 : 1
  • Relationships :
  • o Internal Executives, Sr. Management, Department Managers and Supervisors, Network End Users, Local Operations.

    o External Internet Service Providers, Vendors, Clients (audit, client visit, etc).

    Work Environment

  • Office environment.
  • Ability to lift and / or move 20 pounds with or without accommodation.
  • Ability to stand for an extended period of time with or without accommodation.
  • Dependent upon position : ability to be on call 24 hours a day on a 7 day rotating schedule.
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