2 years of previous IT / related supervision experience required. 4+ years of previous IT / related supervision experience preferred.
Knowledge, Skills, Abilities & Other Characteristics :
Excellent computer skills including desktop computing systems hardware, software (experience preferred in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, Windows NT networks using TCP / IP) and Cat5 cabling procedures and protocol preferred.
Excellent interpersonal, written, and oral communication skills.
Microsoft Certified Professional (MCP), Cisco Certification, A+ Certification, or related certifications preferred.
Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
Ability to lead, mentor, and train other IT support staff.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Supervises IT end user support team(s) in one or more locations. Ratio : 2-6 : 1
o Internal Executives, Sr. Management, Department Managers and Supervisors, Network End Users, Local Operations.
o External Internet Service Providers, Vendors, Clients (audit, client visit, etc).
Ability to lift and / or move 20 pounds with or without accommodation.
Ability to stand for an extended period of time with or without accommodation.
Dependent upon position : ability to be on call 24 hours a day on a 7 day rotating schedule.