The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our analysts with the resources to solve critical problems for the future of our business, which is why we need you.
The Technical Business Process Analyst is primarily accountable to assess, analyze, and execute critical business initiatives relating to the Investments Operations and Finance function.
Reporting to the Service Delivery Function Head of Investments, the role aims to deliver on the group’s key priorities particularly relating to GWAM’s Global Optimization Transformation Program and function-initiated efficiency projects.
The business analyst will also communicate, negotiate, and manage the scope of the assigned projects to ensure that expectations are set concerning the project’s deliverables, timeline, and costs.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
Bachelor’s degree in Management, Economics, Business, Finance, Computer Science or Engineering; advanced degree (MBA or other) is a plus
In-depth understanding of the various aspects of the Investment business operations
Working experience on applying lean six sigma practices
Professional experience documenting processes and practices, in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlines
Intermediate to Advanced Excel skills and experience with database applications, preferred
Intermediate skills in using MS Visio or other process modeling applications
Intermediate skills in MS Project and SharePoint or other project management applications
Strong oral / written communication skills required to interact with senior managers and representatives from other Divisions and functional departments
Demonstrable experience in a similar role
Logical, structured approach to performance monitoring and tuning
Ability to work closely with the business to understand requirements and craft solutions
Logical, structured approach (e.g. to prioritizing work, problem analysis and resolution)
Familiarity with project management approaches, tools and phases of the project lifecycle
Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus).
Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
Flexible on shift and overtime may be required to meet business deadlines
On the job you will :
Analyze and document current ( As-Is ) processes and / or data flows and value stream maps
Capture and document future state ( To-Be ) processes and / or data flows per business requirements
Define the actions steps to transform processes from As-Is state to To-Be state, determine key milestones and estimate timelines to deliver
Assist in managing resources assigned to project with regards to project efforts; create project plans and project schedules;
provide project management leadership from inception through deployment
Create and maintain related key documentations from the GWAM Business Optimization Playbook to ensure appropriate transfer of knowledge such as data maps, process flow diagrams, KPIs (TAT and Quality), Service Level Agreements, Risk Assessments, Exceptions use cases, and capacity calculation to ensure effective and sustainable transitions of work
Develop project reporting and communicate strategic direction, significant milestones, challenges, and results
Plan and coordinate new processes’ user acceptance testing, staging, and implementation
Build relationships within internal and 3rd party teams, and successfully work across departments to coordinate and communicate with various groups and key players.
Participate in ad-hoc root cause analysis in order to recommend enhancements or other appropriate actions to improve operational performance and customer service
Liaise between business and other departments, investigating issues, recommending and implementing solutions
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.