ServiceNow Specialist II
Pasay City, Philippines
3d ago

Details :

  • Codes and performs unit and integration testing of ServiceNow software to ensure proper execution and adherence to business and technical requirements
  • Codes, tests and debugs new ServiceNow functions or makes enhancements to existing functions
  • Writes programs according to specifications from higher level staff or business analysts
  • Develops technical documentation
  • Resolves in a timely manner problems that arise with existing production ServiceNow instance to ensure the efficient and proper functioning of ServiceNow components
  • Analyzes problems by coordinating with the client to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions
  • Generates a variety of complex and periodic reports and / or data extracts through database management, data administration and data extraction techniques
  • Provides general system users and management with system analysis and feedback
  • Influence system design by identifying requirements and recommending design and for software enhancements
  • Follows established configuration / change control processes
  • Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
  • Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
  • Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
  • Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
  • Job Requirements Details :

  • Minimum 3 years of ServiceNow development / administration experience
  • ServiceNow Certified System Administrator - required
  • Additional ServiceNow Certifications - highly desiredCertified Implementation Specialist - ITSM (or any other module / suite)Certified Application Developer
  • Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
  • Deep technical and process knowledge of key ServiceNow modules and concepts must includeCMDB and Configuration ManagementIncidentChangeProblemService CatalogService RequestsService PortalNotificationsSurveys
  • Expertise in ServiceNow Development and Administration techniques : Server / Client side scriptingRequest Fulfillment workflow developmentUI Policy developmentBusiness RulesUI PagesUI ActionsACLs
  • Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniquesREST APIsFile import - Import sets / transform mapsOrchestrationLDAP integration
  • Experience working in an agile environment utilizing Story / Defect methodology
  • Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
  • Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
  • Some experience working on projects outside of core ServiceNow ITIL / IT Service Management processes (CSM, ITBM or GRC) would be a plus
  • ITIL V3 certification preferred
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