Mandarin Technical Support | Dayshift Weekends
J-K Network Services
Taguig, PH
4d ago
source : Bossjob

Position : Mandarin Technical Support Dayshift Weekends Off

Location : BGC, Taguig City

Schedule : Dayshift Weekends Off

Industry : Healthcare Company

Salary : Php 80,000 + Non Taxable Allowance

Benefits :

  • HMO and Life Insurance
  • Sick leave, Vacation leave
  • Dental Insurance
  • Seminars and online resources about health related topic
  • Fitness events
  • Retirement Plans
  • Recreation And Sports Activities
  • Healthcare Company
  • Responsibilities :

  • Handle phone, email and chats professionally and friendly matter
  • Assist customer in their inquiry regarding medical devices
  • Provide first level support in troubleshooting customer concern across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
  • Documenting concern and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
  • Communication of concern investigation conclusions to customers through written reports and phone conversations.
  • Recruitment Process :

  • Initial Interview and Exam
  • Behavioral Interview
  • Final Interview
  • Requirements :

  • Bachelor's degree graduate in any course
  • Must be Both Fluent in Mandarin and English
  • Preferred experience in data migration
  • With or without Medical Background
  • Willing to train
  • Good communication / coordination skills
  • CSR Experience is a high advantage
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