Transportation & Warehouse Associate
Makati, Philippines
3d ago


  • Ensures accurate processing of Sales Orders, Sample Orders, Credit / Debit Notes and Returns (for Seeds, Environmental Science, General Trade, Plantation sales groups), and other inter-company transactions;
  • monitors free of charge goods of customer deals; validate during order entry claims of approved discounts; timely submission to Accounting of certificated of withholding taxes submitted by customers;
  • maintenance of customer master data. Ensure high level of customer satisfaction thru management of customer orders as well as complaints.

    Order to Bill Activities / Customer Service Operations

  • Ensure timely and accurate encoding of data for several key sales processes which are not limited to :
  • Regular sales order entry and tracking; including Forward Stocking usages for billing and Indent Commission in Plantation,

    Sample Orders, and free goods (FOC).

    Creation of system credit memo requests for discounts and rebates.

    Creation of Product-returns request for credit memo based on actual returned goods.

    Inter-company billings, transactions.

  • Creation / sending of Invoices to Sales representatives and customers.
  • Monitoring of free-of-charge goods awarded to distributors as part of sales deals. Ensuring that FOC goods shipped to the distributors are correct in quantity.
  • Regular follow-up of Sales colleagues on pending Expanded withholding tax certificates of customers for submission to Accounting Platform.
  • Preparation of the monthly reports e.g. net sales, pending orders per sales area per customer for internal processing.
  • Custodian of sources documentation of Credit Memo Requests, and Sales Orders for audit purposes.
  • Support in maintenance of Customer Master Data and ensure accurate information in the system.
  • Receives / Track / Monitor Customer Complaints and collaborate with other departments for the closure of each incident.

  • University Degree of any 4-year business related courses (Engineering / Business Management / Agriculture / Accounting)
  • Preferable - Accounting Major
  • 2+ years experience in Customer Service
  • Relevant exposure in SAP Ordermanagement module is an advantage, with basic knowledge in supply chain management process.
  • Familiarity with Purchasing procedures and strategies.
  • Familiarity with product supply operations, Chemistry and Row Crop Seeds is an advantage.
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