About the Role
Internally known as Securities operations Service Specialist 3. Performs a variety of operational tasks for complex securities or cash related transactions or processes that require extensive knowledge of unit functions and systems.
Duties may include : differentiating, processing and reconciling transactions; researching inquires; resolving customer complaints;
reviewing time sensitive and / or complex documents; creating or revising departmental procedures.
Coordinates situations involving multiple departments
May provide department level reporting using multiple sources
May provide training or work direction to junior level staff
Provides back-up for other desks
May have extensive customer contact; works under minimal supervision.
Market Skills and Certifications
Completed atleast 2nd year in College (Bachelor's Degree) or finished 2 or 3 year Associate course
3 years of experience in a back office and voice process combined which requires : complex processing (end to end process);
domain knowledge;and extensive research in a BPO / KPO set-up
Preferred : Background in securities operations(e.g trade processing, trade booking, brokerage services, etc), experience in risk services and quality assurance
Highly analytical and keen to details
Good communications skills
Amenable to work in shifting schedules
Amenable to work in McKinley Hill, Taguig