Customer Service Representative (Email Support)
Eastvantage Business Solutions Inc.
Taguig, PH
4d ago
source : Bossjob
  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
  • Resolve customer enquiries via email or chat within the agreed SLA.
  • Providing exceptional customer service to our large base of customers
  • Ensuring that all interactions and relevant information is captured in the ticket logging process
  • Taking ownership & accountability of the resolution process for CS related concerns
  • Ensuring that all processes are performed as per the documented procedure
  • Being able to assist other teams within our group should there be a need for additional support
  • Atleast 6 months of being a Customer Service Representative supporting clients through chat or email in a BPO industry,
  • Strong written and English communication skills
  • Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.
  • Being able to adapt to change.
  • Able to understand issues from a customer’s perspective when addressing issues.
  • Needs to be a team player as the environment is quite fast paced and dynamic.
  • Professional, Self-directed & Proactive.
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