About the Role
Runs day to day operations for the Treasury Management. Has management, leadership and strategic responsibilities for a small to medium unit of nonexempt and / or exempt staff.
Works independently with considerable latitude, managing various production initiatives and projects requiring coordination of resources, budgets and deadlines.
Manages supervisors and Team Members to ensure effective delivery of services.
Managing different 3 or more processes in Treasury
Directing team members; working directly with clients, sales teams, relationship managers, and operations managers to ensure exceptional enrollment processes and service delivery
Providing input to senior management on strategies for business, product, and customer service needs
Overseeing team recruitment, training, and development
Defining and implementing policy and procedures
Utilizes creative problem solving to generate solutions and direction for the group
Involved and participates in project transitions
Works closely with business partners to closely monitor and track volume, team performance and analyze trends
Create reports for tracking and analysis
Market Skills and Certifications
Graduate of a Bachelor’s Degree
Background in Treasury management services and products
Experience with people management, risk and quality control
Has demonstrated analytical and problem solving skills
Must have created and rolled out a project
4 years overall Financial and customer service experience with 1 year managerial experience
Relevant experience in the financial / BPO industry
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.