ManilaAbout this OpportunityA Senior Infrastructure Services Engineer is responsible for providing technical leadership across Enterprise Infrastructure.
This role supports key project driven initiatives, as well as operational tasks to maintain the integrity of infrastructure environment.
Provide leadership and direction for the Architecture, Design, Maintenance and 3rd Level Support of a 7 x 24 global infrastructure.
Principal Responsibilities & Job ScopeVBlock Monitoring and Triage : Ensure appropriate monitoring is enabled for the underlying VBlock hardware platform.
All Call-home alerts, UCS errors, Vcenter errors and other alerts must be addressed and resolved in a timely manner.Linux Administration : Be knowledgeable of enterprise Linux installations, support, and general administrative tasks.
Must be capable of reading, writing, and comprehending basic shell scripts.Vendor Maintenance : Coordinate the installation of all firmware upgrades, security patches, and matrix deployments for the VBlock infrastructure.
Vendor Relationships : Establish an effective relationship with the various platform vendors to ensure that DTCC receives the appropriate support levels for all service requests, tickets, and alerts escalated to the platform vendors.
Meet with the vendors on a regular basis to review open tickets and identify potential improvements in addressing and / or supporting the infrastructure.
Incident Management : Oversee EPS Virtual Platform team Incident Queues to ensure proper GITSD Assignment or Level 3 escalation accuracy.
Notify IT Team Leads directly to ensure acceptance of critical incident escalations. Verify the quality of Incident Classification, Symptoms and Resolution details prior to Closing Critical Incidents escalated outside of the IT Service Desk.
Level 2 Technical Service : Provide Technical Guidance to EPS Virtual Platform team members. Ensure Run-books and automated support procedures are updated and efficient.
Oversee Scheduler operations and ensure low risk patching and security updates are planned and implemented on-time.ITSM & Systems Admin Tools : Assist IT Service Desk staff in the take-
up of new ITIL process improvements and Tools updates. Ensure ITSM Tools configuration and supporting data sets are maintained.
Asset Management : Ensure that all physical and virtual systems are properly documented and maintained in the Asset Management database and eventually into DTCC’s CMDB solution.
Knowledge Management : Verify the reuse and effectiveness of GITSD Knowledge Cases used for first call resolution and staff training.
Business Continuity & Disaster Recovery : Coordinate the EPS Virtual Platform team participation in DR / BCP events for Distributed & Mainframe Systems and Networks, record recovery errors and document remediation plans.
Experience3-5 years of experience working with VMWare, VSphere, & Cisco UCSM.2-3 years of technical experience working with server hardware, networking, and general IT infrastructure.
Experience working directly with vendors for the implementation and maintenance of infrastructure platforms.Experience working directly with the VBlock and VMax platforms.
Experience working directly with the HP DL980 and IBM H-Series platformExperience performing Incident analysis, classification and resolution for Level 2 events for one or more Server Hardware solutions deployed at DTCC : (IBM, VCE-
VBlock, HP, EMC-VMAX)Expert uiser experience with several systems operations tools deployed at DTCC : (H / P Openview, , VMware Vcenter / Vrops, ServiceNow)Working knowledge DTCC’s Internal and Customer facing Network configurations.
3-5 years’ experience within a Technical Services administration or Level 2 Systems Engineering competency.Required Knowledge, SkillsBasic knowledge of Linux / Unix platform.
Knowledge of VMWare and virtualized infrastructure concepts.Communications Skills (Interact with IT Support and Internal Management & Stakeholders at every level.
Documentation Skills with a focus on detail support procedure and technology configurations.Knowledge of DTCC’s core processing applications and underlying infrastructures.
Knowledge of Incident, Problem and Change Management processes and ITSM Tools.Knowledge of Monitoring Systems Configurations : (HP Openview, Netcool, Vrops)Experience in managing major technical incidents.
Knows when and how to escalate and can assist in driving incidents through to resolution.Excellent communication skills both written and verbal.
Able to translate technical verbiage to business language.Experience performing Asset Management (HP Asset Center)Required Education, Training & / or CertificationAssociate / Bachelor degree in Computer Science or equivalent combination of education and work experience, including Industry Certifications in ITIL Foundations / IT Helpdesk Services or other IT Discipline.
Who We AreWith over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.
At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity.
We proactively develop your potential and invest in your career.