.Net Business Support Engineer
iScale Solutions
Makati City, 00, ph
4d ago

Job Information

Job Opening ID ZR 253 JOB Industry IT Services Work Experience 1-3 years

Job Description

  • Communicate with different Edenred BUs to receive, collect and clarify issues, keep following issues until close by respecting the SLA.
  • Investigate issues, including reproducing, debugging and log analysis.
  • Closely work with team leader and development team to understand the product insight, including features, detail logic, data relationship, hosting etc.
  • Closely work with infrastructure and security team to properly deploy, configure and monitor the applications.
  • Provide valuable inputs to product team to improve the product.
  • Write and maintain technical support documentations (SOP, FQA etc.)
  • Help desk tickets maintenance, to communicate with the stakeholders via help desk and keep the tickets’ status up to date.
  • Work with shift mode and with hotlines.
  • Requirements

  • Bachelor degree or above in computer science or equivalent.
  • At least 2+ year’s software maintenance and support experience.
  • Familiar with development tools including Microsoft Visual Studio 2015 or above, C#, SQL Server Management Studio, IIS, Git.
  • Familiar in Database operation and SQL statement (MSSQL).
  • Familiar with writing unit test to simulate the issues.
  • Know-how about web developments : asp.net web forms, MVC, WCF, REST API, JavaScript, JQuery, CSS and CSS frameworks
  • Strong desire to learn, result oriented, responsible and good willing to grow with the organization.
  • DevOps experience is a strong plus.
  • Good communication skills in English (listening / probing, writing, speaking);
  • Mandarin is a plus.
  • This is a remote position.
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