Analyst, Implement & Integ
Western Union
Quezon City, Quezon City, Philippines
2d ago

Summary :

We’re seeking an IVR, User Acceptance Testing Specialist tosupport the continued Transformation of our Global IVRapplication , based in our Muñoz, Quezon City office.

In this role,you will be responsible for supporting the User Acceptance Testing Leads,conducting end-to-end testing for the Global IVR Application to deliver on a promise to Transform our Global IVR systemsinto a modernized platform that will dramatically increase the business valueof the service while dramatically improving our caller experience.

Your role will include building and executing test cases, creatingtest data, developing process mapping and maintaining documentation whileworking closely with the IVR UAT Leads, Business Analysts, SME’s, ProductOwners, Vendors and other stakeholders to ensure that a flawless solution isdelivered.

Sound interesting? Here are some specifics :

  • Ability to synthesize contents of a User Story to Develop and Execute manual and automated test cases
  • Actively contribute to regular problem solving and agile backlog grooming and sprint planning sessions
  • Create test data, test cases, and related business process flows
  • Must be a problem solver and be comfortable troubleshooting problems
  • Plan, manage and monitor your work from conceptualization through implementation
  • Assist with the preparation of a variety of reports e.g. status reports, risk assessment reports and other management reports
  • What you will need to succeed :

  • At least 3 years of system testing or equivalent work experience
  • Exceptionallyorganized and detail oriented with the ability to achieve goals amid limitedsupervision
  • Abilityto thrive in a dynamic and demanding work environment
  • Outstandingwritten and verbal communication skills
  • Experienceworking with diverse, global teams across multiple time zones
  • Enjoy collaborating with coworkers to develop solutions and establish a sense of trust and respect
  • EMBRACE the WWNG and all that itentails
  • This role requires the ability to worka flexible schedule as needed, as coordination with teams in across the globe,in multiple time zones and ability to support deployments during the standardWU change windows of 8pm ET to 6am ET will be required.
  • What will make you stand out :

  • Priorexperience working with IVRs (Interactive Voice Response Systems), and / orequivalent experience with Telephone technologies, including call routing,skilling, KVPs, VRUs, ACDs, CTI.
  • Experience working with automated testing solutions or process automation
  • Experience working with WU MoneyTransfer products, Call Center Operations and related processes and businessfunctions willbe strongly considered
  • Bachelor'sDegree, a plus!
  • What’s in it for you?

  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries
  • What it’s like here :

    Western Union (WU) is a company on the move! Webelieve that when money moves, better things can happen. From small businessesand global corporations, to families near and far, or NGO’s in the most remotecommunities on Earth, WU helps people and business move money globally.

    We havea rich legacy of innovation and are continuing to develop new and moreconvenient ways for our customers to send and receive money through digital,mobile and retail channels.

    We have a combined digital and retail network thatspans over 200 countries and territories. Some companies specialize incash-based retail money transfer and others play only in digital.

    We areleaders in both!

    Being on the Western Union team means being tenacious andgoal-oriented. It means taking risks and quickly finding the path to success.

    It means having integrity, and finding ways to make things work. It meansthriving as part of a diverse, global team of over 10,000 people who arecommitted to moving money for better.

    It means being driven to win, and to dowork that makes a difference on a global stage. Sound like you? Applynow!

    Inclusion and diversity are fundamental to our culture andsuccess. Achieving our common vision depends on people with diverse backgroundsworking together.

    Who knows; your unique point of view could be the key to ournext groundbreaking idea. We’d love to explore that possibility!

    Western Union is proud to be an Equal Opportunity-AffirmativeAction Employer. The company will provide accommodation to applicants,including applicants with disabilities, during the recruitment process, inaccordance with applicable laws.

    We are committed to equal employmentopportunity regardless of race, color, religion, sex (including pregnancy orrelated medical conditions), national origin, veteran status, sexualorientation, gender identity, age, disability, marital status or anotherprotected category.


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