Consumer Loan Request Management Officer
Security Bank Corporation
Makati, Makati, Philippines
11h ago

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016 the Bank of the Year Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos.

But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Consumer Loan Request Management Officer , you will be responsible for managing and handling after-sales concerns to attend to customer's needs.

You should also be able to cope up with various support functions like request handling, received via CRM, Email or Walk-in, in order to maintain good customer relationship by providing excellent service that will lead to customer loyalty.

How you'll contribute

  • Facilitate client-initiated requests received via CRM, email or face-to-face (walk-in) and coordinates them with various fulfillment units of the Bank to provide timely and accurate resolution to the client.
  • Provide support and assistance to other units of the bank in addressing complaints by giving required information or data necessary to resolve complaints filed by the customer.
  • Manage direct reports through monitoring of daily production and manner of execution to ensure the quality and timely delivery of output.
  • Establish and maintain a monitoring system via available applications (i.e. Excel worksheet, web-based applications) to be able to track the status and progress of each case / concern and ensure on-time processing and resolution of requests.
  • What we’re looking for

  • Bachelor's Degree in Business Studies / Administration / Management, Finance / Accountancy / Banking, Customer Service, or any related course.
  • At least 3 years of relevant experience in Banking, Business Process Outsourcing / BPO, Leasing / Financing Institutions
  • Knowledge of various consumer lending products and basic customer service.
  • Good quantitative and analytical skill. Experienced in customer service.
  • Ability to communicate effectively, whether written or oral.
  • Effective in time management.
  • Pro-active and result-driven.
  • LI-Hybrid

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