Reports Specialist
Accenture
Manila, Philippines
2d ago

Responsibilities :

  • Create and maintain Processes & Procedures Manuals (PPMs) for complex customer deals. Utilizing a standard template, the BPA will work with VZ subject matter experts, TPVs, and customers to document key operational processes and procedures required to support complex customer solutions.
  • Examples of PPM section topics include :

  • Governance & Relationship Management
  • Knowledge Management
  • Incident Management
  • Problem Management
  • Change Management
  • Financial Management
  • Asset & Configuration Management
  • Voice Premises Systems Monitoring & Maintenance
  • Data Network Monitoring & Maintenance
  • Work with project teams to document process flows and description tables for ITIL and key operational processes in Visio and Visual Paradigm formats.
  • Work with Project Managers and Project Support Coordinators (PSCs) to compile detailed Transition / Transformation Plans for Global Integration Deals.
  • Support Project Managers in the creation of spreadsheets, customer and executive presentations, and other technical project documentation not readily available in template format
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