Global Service Desk Technician
Quezon City, Metro Manila, Philippines
1d ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices.

Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.

What Part Will You Play?

  • Assists with maintaining the functionality and efficiency of computer and user objects in active directory.
  • Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
  • Sets-up and configures appropriate hardware and software for new team members as primary specialist.

  • Responds to routine technical issues surrounding desktop / laptop hardware (e.g. replacement of peripheral equipment due to failure) and Microsoft Operating Systems and / or installed software (e.
  • g. basic software corruption) and follows through to appropriate resolution. Delivers replacement equipment, as directed.

  • Assists with adherence to technology policies and compliance with all security controls, as directed.
  • What Are We Looking For in This Role?

    Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required
  • Experience providing technical support to end users on various devices, operating systems and peripherals preferred Experience in an Enterprise IT group preferred
  • Preferred Qualifications

  • A+, MCSE : Desktop Infrastructure
  • What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
  • Has little or no role in the decision-making.

  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
  • Works under close supervision.

  • Windows Experience - Experience with Windows XP, 7, 8; and Apple IOS
  • Systems Experience - HP Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM
  • Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC
  • Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

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