Market Job Description
Responsible for supervising a team of specialists in a fraud and claims program that ensures proactive identification, prevention execution, detection and recovery, or claims handling.
Work is typically accomplished through analysts / specialists; although some higher-risk, more complex cases may require hands-on involvement.
Resolves escalated issues; communicates with customers, vendors, other departments and fraud and claims management. Responsible for work distribution management, ongoing production and workflow improvement efforts.
Works with fraud and claims management to implement department policies / procedures to maximize individual and team results while providing an exceptional customer experience.
Ensure compliance with internal policies, risk controls and government regulations including, but not limited to FCRA, UDAAP, Regulations E, CC, D, and Z.
May participate in department projects. Assists in establishing performance standards, evaluates performance, and trains / coaches staff.
May develop / assist in developing training materials. May manage a budget.
Market Skills and Certifications
Preferably with knowledge in the back office work of credit card dispute resolution for Visa, Mastercard, Amex and with systems like DASH, IRRIS, FDR.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :