Process Associate
Genpact Philippines
Manila, Philippines
6d ago
source : Bossjob

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS : Competitive Compensation package with monthly performance incentivesMeal and other allowanceHMO and dental coverage from Day 1 of employmentContinuous education assistance and skills enhancement through training & personal development programsExciting and encouraging work environment!Successful candidates will provide back office operations for an American prepaid debit card company.

This company is an American financial technology and bank holding company. It is the world's largest prepaid debit card company and the Leading US Provider of Prepaid Financial Products.

  • REQUIREMENTS : At least 18 years of ageAt least high school graduate or equivalentCall center experience of 6-months to 12-months supporting customer service for prepaid debit cards will be an ADVANTAGE but not required Must possess excellent PC and key-boarding skillsWilling to work with different shifts including night, weekend schedules and overtimeAbility to work in a fast-paced and high volume service center, self-managing call efficienciesDetail-orientedExcellent English oral and written communications skillsAbility to promptly resolve client inquires and escalate as neededAbility to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customerCan demonstrate strong active listening skills & probing;
  • able to display solution-focused approach & can-do-attitude Willingness to address the expressed and unexpressed needs of the client helping to build customer loyaltyAbility to utilize tools and resources appropriately to efficiently resolve customer inquiriesStrong problem solving and decision-making skillsAble to service customers on a variety of topics, which can include, but not limited to, providing account transaction details, placing investigations or on-line navigation assistanceAbility to be organized and detail oriented with the capability to multi-taskAmenable to work in Northgate Cyberzone, Alabang, Muntinlupa CityDOCUMENTS REQUIRED upon passing FINAL INTERVIEW : SSS employment history (SSS static Report)COE (from previous / most recent employer) or accomplished Exit Clearance Form in the absence of COECollege or high school diplomaTranscript of Records (TOR)We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.

  • WE ENCOURAGE WALK-IN APPLICATIONS!Visit our Recruitment hub with : A copy of your resumeValid ID / s,SSS number (if available);
  • and of course!your friends and colleagues who are seeking for not just a job but CAREER, GROWTH and DEVELOPMENT!Look for TIN as your CONTACT PERSON.

  • Terms and Conditions Apply.Salary : Up To 24,000
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