User Experience Researcher
Home Credit Philippines
Metro Manila / NCR
6d ago
source : Monster

Job Description :

You know you are the perfect fit if you are / have :

  • At least 3 years hands-on experience with building digital products and experiences – either as a UX designer or User Researcher.
  • Experience with applying HCD principles, conducting user interviews and usability tests, because you don’t just design screens â€
  • 147; you talk with your users and spend time observing them.

  • You find it easy to talk with people, build a rapport with them, put them at ease and ask questions that uncover not just how people behave, but also why.
  • You are a self-starter and a genuinely curious person who would like to become one of the few User Research specialists in the Philippines and possibly lead your own small research team as the product grows.
  • UI Design experience and skills and would like to stay in touch with this expertise as well, you can – there will be plenty of opportunities to turn your insights into concepts and actual shipped features.
  • As part of our growth, your tasks will be :

  • Doing field observations, user interviews, usability tests and customer feedback analysis to collect insights about how our customers shop online and interact with our Marketplace platform.
  • Using data from surveys and studies done by our CustEx and Marketing team to get a complete picture of our customers.
  • You will get to explore and adapt both well-known and new user research methods to help the product team build intuition and empathy for our customers.
  • Through the research you will identify pain points we can address and then analyze and report if the changes we make have positive impact on our customer experience.
  • You will present and communicate your findings to the product team and throughout the company to help us build people-centered products with meaningful and delightful experiences.
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