Dispute Resolution Officer
Goodyear
Taguig, PH
2d ago

Roles and Responsibilities :

  • Contact customer by telephone and e-mail in an attempt to determine reason for overdue payment; problem resolution on behalf of customers account reconciliation;
  • receipt and allocate payments; sort and file correspondence, keeping files and documentation up to date and accurate.

  • Investigate and resolve customer issues and disputes to collect balances. Provide information on disputes to Sales team and other internal parties.
  • Identify potential bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner.
  • Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects.
  • Qualifications :

  • Bachelor’s / College Degree in Accountancy or Finance. Fresh graduates are encouraged to apply.
  • 0 to 1 year experience as a Claims & Billing Analyst in business to business collections environment.
  • Basic knowledge of SAP AR preferred
  • Basic knowledge of Account Reconciliation
  • Exposure to OTC / OTR processes preferred
  • Proficiency of basic accounting principles, including debits and credits, the basic accounting equation, adjustment, billing, credits, and claims processing
  • Be able to work on any shift
  • Goodyear is one of the world’s largest tire companies. It employs about 65,000 people and manufactures its products in 48 facilities in 22 countries around the world.

    Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

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