Customer Service Representative (CSR) | Semi Conductor Account | BGC

Infosys BPM Philippines

Taguig, PH

1d ago

source : Bossjob

Key Responsibilities :

Responding to queries and providing assistance for questions and problems.

Following up with customers to ensure full resolution of issues.

Running reports to analyze common complaints and problems.

Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.

Key Requirements :

At least 18 months of working experience in the related field is required for this position.

Graduate of any field.

Proficient in English and must have very good communications skills.

Good problem solving skills.

Familiarity on Customer Service skills and etiquette.

Applicants must be willing to work in BGC, Taguig City.

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