Process Associate - BFS - 9641 - (008) - PHP
Genpact
Alabang, Muntinlupa City, Philippines
1d ago

Process Associate - BFS - 9641 - (008) - PHP - BFS009889

5.1 Hiring Profile

A. Educational & Professional Certification

  • Educational and professional certification and requirements for Agents shall be as set forth in the applicable WO
  • B. Recruiting / Candidate Profile : Provider will use commercially reasonable efforts to ensure candidates meet the following profile when hiring Agents to perform the Services, unless otherwise advised by the client in writing

    I. 18 years of age, at minimum.

    II. Must possess good PC and key boarding skills

    III. Must possess good verbal and written communication skills

    IV. Willingness to rotate shifts, as needed

    V. Courteous, with strong customer service orientation

    VI. Dependable with proficient attention to detail

    VII. Must possess superior listening skills and the ability to function in a fast-paced environment where standards of quality and timelines are established

    VIII. Possess insight into self and others

    IX. Must possess procedure driven judgement in order to find the best solution to an issue

    X. Must be goal oriented

    XI. Meet any language requirement determined by job function

    XII. Ability to complete compliant sales (as applicable to the WO)

    5.2 Hiring Requirements

    a) Provider shall employ a multi-step recruitment process consisting of : resume screening, applicant testing, interviews and document submission.

    A candidate failing any stage will be rejected. Provider will, in addition, screen all applicants according to the Pre-employment screening requirements table provided in Attachment 1 to this Appendix D.

    Signed copies of the required documentation for each of the agents will be stored in Provider’s personal files. The format of the documentation shall be provided by client.

    b) A background check in accordance with Attachment 1 to this Appendix D and Section 4.4 of the Agreement must be initiated on an Agent prior to that agent working in Client’s Live production environment.

    The background checks on all new hires must be completed and any open issues resolved prior to, or within, 90 calendar days after the first day of employment.

    If a background check completion is delayed beyond 90 days, Provider will notify client with specific details on reasons and expected date of completion time.

    Primary Location

    Philippines-Alabang, Muntinlupa City

    Education Level

    High School Diploma / GED

    Job Posting

    Nov 21, 2019, 7 : 27 : 20 AM

    Unposting Date

    Ongoing Master Skills List Operations Job Category Full Time

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