Shared Service (Pharmaceutical)
JOB DETAILS :
COMPANY PROFILE : A science-based company focuses on innovative healthcare solutions and products in areas of nutrition, diagnostics, medical devices and branded generic pharmaceuticals.
This company have operations in 150 countries with more than 90,000 of employees across the world.
FREE Visa Processing
Government mandated benefits
HMO with dependents covered upon regularization
Free shuttle service
Responsible in complaint investigation and reporting
Manages communication and follow-up of critical complaints.
Receive inbound Customer calls and email communications and address in a professional and friendly manner.
Ensure all inquiries and complaints are actioned as per procedures.
Filing of all medical events and reportable malfunctions within the required time frame.
Perform other duties as assigned.
Proficient in speaking, reading and writing Hindi, Telugu, Tamil, Kannada and Malayalam
Very good English communication skills
Preferably Bachelor Degree Holder
Preferably with diploma in Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Medical Engineering discipline
Willing to work in shifting schedule
2-3 years experience in the same field is required
RECRUITMENT PROCESS : Paper Screening