Title : Customer Care Specialist Concentrix Cebu
Job Specialization : Customer Service
Who We Are
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff.
We are Different by Design and we #EmbraceDifferent tools for our employee’s success. #JoinCNX today!
The Dream Job defined
As a Customer Care Specialist , you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Your day-to-day in a nutshell
Answering incoming calls from customers
Resolving customer inquiries / requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various Concentrix and client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
Here’s what’s in store for YOU!
Monthly performance incentives
Benefits after six (6) months
Vacation entitlement upon hire
Career pathing and advancement opportunities
Join us in Concentrix and #EmbraceDifferent with the world’s best brands!
Ready to #EmbraceDifferent?
You may be our next Customer Experience Champion if you :
Are a college graduate, with or without BPO experience
Have an experience of at least six (6) months in the BPO industry; but candidates without BPO experience are also welcome to apply
Have good English communication skills
Have working knowledge on computers
Have good customer service, multi-tasking and problem-solving skills
Are willing to work in shifting schedule