As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Your day-to-day in a nutshell
Answering incoming calls from customers
Resolving customer inquiries / requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
Applicant should have at least 6 months BPO International Voice Experience.
At least completed 2nd Year college (no back subjects) and willing to be processed and be assigned onsite
Good to excellent English communication skills ??
Computer literate and good web navigation skills ??
Willing to work shifting schedules including graveyard, weekend, and holiday shifts. ??
Available to start ASAP ?