The Account Manager serves as the key point of contact for day-to-day management as well as development, implementation, and execution of marketing campaigns for current and new clients.
The position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns, coordinating client activities and liaison with other team members of the agency in order to exceed client expectations.
ACCOUNT MANAGEMENT and OPERATIONS (70%)
Handles day to day administration of accounts in coordination with the Project Manager (contact reports, cost estimates, records management) under the direct supervision of an Account Director / Sr.
Account Director; Ensures timeliness execution of work
Understands customers' requirements in functional as well as business aspects to qualify and close any sales opportunities
Generate campaign / project proposals, pricing as well as critical path
Maintains relationship with key individuals (project owners) at middle management levels of client organization
Develops a thorough understanding of brands
Supports xx clients dependent on revenue size and project complexity
Ensures seamless execution of client campaigns, prioritizes resources and keeps Account Director / Sr. Account Director and other groups well informed of progress and changes
Participates in interactive strategy development with the Strategy Team
Manages customer satisfaction evaluation process and achieve 90% satisfaction rating
Adheres to company guidelines such as timely completion of time sheets, accurate revenue forecasts, and achieving average utilization of 90% or better.
DOCUMENT OWNERSHIP (30%)
Support creation of Job Orders and support generation of cost estimates
Oversees the timely production of clear, concise written documentation for project deliverables
Ensures timely documentation of contact reports