OpenText is searching for a Product Support Specialist. The daily activities will be to provide technical support for customers using OpenText applications, assists with new client on boarding to the platform, and client testing support.
They will also perform proactive daily transaction and application monitoring on a 24x7x365 basis. In addition the resource will be responsible for all incidents and problem management to support Financial customers who will exchange business documents over the Internet and point-
to-point communication protocols.
You are great at :
The Technical Support Specialist will provide first level support for OpenText clients, including day to day incident management, problem management and request management as applicable.
Respond immediately to all customer mainly through emails, less frequent phone calls.
Responds to alerts generated for any point of failure within the client solution.
Monitors all links to ensure all transactions from the customers are received and delivered on time.
Resolves or engages others to resolve all incidents within SLA.
Advanced working experience with SQL is necessary.
Advanced working experience with Unix / Linux required.
Electronic Data Interchange (EDI) knowledge preferred
Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy Additional Notes : -
This role will be working mid-shift but candidate must be willing to night shift, shift rotation, Philippine holidays and on call (when necessary).
This is an Intermediate role and is open to candidates with 3+ years IT working exp.