Dynamics 365 Customer Engagement Consultant
Microsoft
Manila, Bicol Region, PH
20h ago
source : WHATJOBS

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies.

We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

Business Applications Practice

The Business Applications Practice within Industry Solutions helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption.

The Microsoft Business Applications Practice team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies.

At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business.

As a member of the Microsoft’s Business Applications Domain, you will work on the largest and most complex customer projects across locations that will make a real difference in millions of people’s lives

Empower every person and organization on the planet to achieve more. Our mission statement is a commitment to our customers.

We deliver on that commitment by striving to create technology that is accessible to everyone. This is what inspires us, drives our work and pushes us to challenge the status quo every day.

At Microsoft, we also work to empower our employees, so that they can achieve more. Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

Growth mind-set : At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes.

We build on each other’s ideas because we are better together.

  • Customer obsessed : We are passionate about helping our customers achieve more. We listen and learn about our customers with a beginner’s mind;
  • bringing solutions that meet their needs and innovation to surprise and delight them.

    Diversity and inclusion : We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are.

    As a result, we have better ideas, better products and our customers are better served.

    One Microsoft : We are a family of individuals united by one mission. We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

    Making a difference : We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation.

    Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.

    We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing.

    These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

    The Consultant Role

    The Consultant functions in :

    Technical Delivery

    Participates and leads gathering of customer requirements and constraints.

    Participates in project planning and contributes to risks, issues, assumptions and dependencies.

    Communicates the business value of planned technology uses and deployments.

    Contributes to, and delivers against, a Work Breakdown Structure.

    Intellectual Property and Readiness

    Makes use of, and maintains, Microsoft’s Intellectual Property; creates new materials when needed.

    Learns and make us of modern technologies, services or approaches based on business demands and industry trends.

    Participates and contributes to internal / external community events.

    Engages in mentor / mentee relationships to enhance Microsoft’s professional / technical capabilities.

    Responsibilities

    Consultants should be able to :

    Engage with the Customer and the Account / Bid Team in a professional manner.

    Use their technical knowledge and experience to position best practice use of Microsoft’s offerings.

    Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and / or solution offerings to help shape the deal.

    Supports drafting proposals and / or statement of work (SOW).

    Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and / or Project Managers.

    Technical Delivery

    Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.

    Leads meetings with customers / partners to understand business needs. Uses business, industry and technology strategies to map customer / partner requirements to the adoption and optimization of Microsoft technology solutions.

    Engages others appropriately to understand and define customer requirements.

    Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers / partners.

    Identifies technical and business risks in programs and proposes mitigations. Assists project managers / architects in preparing for steering committee (e.

    g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).

    Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes.

    Aligns solutions with the intent of the architecture.

    Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.

    g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

    Proactively manages executive-level customer / partner / stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.

    Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

    Intellectual Property Management

    Acts as an ambassador in consumption of intellectual property (IP) by leveraging and / or modifying existing IP or creating repeatable content where applicable.

    Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption.

    Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

    Business Development

    Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.

    Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).

    Readiness

    Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team.

    Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and / or offerings based on availability.

    Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

    Operational Excellence

    Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.

    g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guide

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