We are looking for a Leadership Development Specialist with excellent people skills and leadership development experience to join a team tasked with developing Amazon’s Customer Service (CS) leaders.
This is an individual contributor role on a highly collaborative team. This candidate needs to have extensive experience in developing and delivering leadership development (LD) content for a classroom, virtual classroom, and performance-
based support (such as job aids). This individual must be self-driven and have the capability and confidence to interface effectively with senior leaders and multiple stakeholders.
This position is ideally located in Philippines.
Critical Responsibilities and Skills :
Create and implement the LD strategy and annual roadmap for Customer Service in Philippines.
Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
Design and implement LD programs; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
Assist in implementing the annual needs analysis to determine the LD skills needed in the region.
Create and implement effective change management processes.
Provide leadership development coaching to senior Customer Service leaders.
Collect, report, and analyze meaningful LD metrics.
Deliver results with little supervision in a dynamic and often ambiguous environment.
Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
Demonstrate strong business and HR acumen, including strong problem solving skills, critical thinking, and a willingness to be vocally self-critical.
Basic Qualifications :
7+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design;
or equivalent business experience.
Experience in influencing senior leaders / stakeholders.
Strong instructional design skills, including evaluation methodologies; experience with global design.
Program management skills, including managing details, and keeping multiple tasks / projects on track.
Strong verbal, written, and interpersonal communication abilities.
Strong analytical skills and experience using and presenting data to make decisions.
BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
Preferred Qualifications :
Master’s Degree in a related discipline.
Executive coaching experience.
International assignment; experience working in a different country.
Cross functional experience in an area outside of training and development.
Familiarity with business, financial and process improvement tools, concepts and methodologies.
Experience working in a customer center environment.
Amazon is an Equal Opportunity Employer