Sr. Leadership Development Specialist – Customer Service (Philippines)
Pasay City, PH
9h ago

We are looking for a Leadership Development Specialist with excellent people skills and leadership development experience to join a team tasked with developing Amazon’s Customer Service (CS) leaders.

This is an individual contributor role on a highly collaborative team. This candidate needs to have extensive experience in developing and delivering leadership development (LD) content for a classroom, virtual classroom, and performance-

based support (such as job aids). This individual must be self-driven and have the capability and confidence to interface effectively with senior leaders and multiple stakeholders.

This position is ideally located in Philippines.

Critical Responsibilities and Skills :

  • Create and implement the LD strategy and annual roadmap for Customer Service in Philippines.
  • Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
  • Design and implement LD programs; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
  • Assist in implementing the annual needs analysis to determine the LD skills needed in the region.
  • Create and implement effective change management processes.
  • Provide leadership development coaching to senior Customer Service leaders.
  • Collect, report, and analyze meaningful LD metrics.
  • Deliver results with little supervision in a dynamic and often ambiguous environment.
  • Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
  • Demonstrate strong business and HR acumen, including strong problem solving skills, critical thinking, and a willingness to be vocally self-critical.
  • Basic Qualifications :

  • 7+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design;
  • or equivalent business experience.

  • Experience in influencing senior leaders / stakeholders.
  • Strong instructional design skills, including evaluation methodologies; experience with global design.
  • Program management skills, including managing details, and keeping multiple tasks / projects on track.
  • Strong verbal, written, and interpersonal communication abilities.
  • Strong analytical skills and experience using and presenting data to make decisions.
  • BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
  • Preferred Qualifications :

  • Master’s Degree in a related discipline.
  • Executive coaching experience.
  • International assignment; experience working in a different country.
  • Cross functional experience in an area outside of training and development.
  • Familiarity with business, financial and process improvement tools, concepts and methodologies.
  • Experience working in a customer center environment.
  • Amazon is an Equal Opportunity Employer

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