Senior Data Analyst
🇵🇭Manila, Philippines
5d ago

About the Role

As a Senior Data Analyst on the Ops Analytics Team, you'll empower various operations teams across multiple Thumbtack locations and serve as a cross-functional partner with members of Engineering, Product, and other Analytics groups.

Ops Analysts have the opportunity to work on company-wide efforts where product and operations overlap such as pro retention and expansion campaigns, calculating pro lifetime value, and pipeline development strategy, all the while providing data-driven feedback to streamline existing processes and policies.

The Ops Analytics Team is growing at a rapid pace - we're looking for teammates to primarily partner with our Marketplace Trust and Safety team as well as provide secondary support on projects with cross-functional partners and other areas of operations and product analytics.


  • Partner with leaders of Thumbtack’s Marketplace Trust and Safety teams to conduct in-depth quantitative analyses that guide strategic decisions that ultimately affect not only the day-to-day operations of the team but also the overall safety of the product.
  • Communicate actionable insights to & drive Analytics initiatives for highly cross-functional work streams across Thumbtack including Product, Engineering, Trust and Safety, Service and Support, and more
  • Quickly build technical and content expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customers
  • Make recommendations based on detailed analysis and a deep understanding of our business
  • Build and maintain reports, models, and visualizations which provide insight into users’ experiences and business performance
  • Maintain SQL queries and scripts that underpin Thumbtack’s ETL data pipeline
  • Identify key drivers of core business & experience outcomes through regression analyses, Machine Learning methods, and other statistical techniques
  • Must-Have Qualifications

    If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • BA / BS degree, preferably in Economics, Statistics, Math, or Computer Science
  • 3-5 years of experience working with marketplace trust and safety team analytics
  • 3-5 years of experience working with or on analytics from a marketplace setting or business
  • Proficiency using SQL to query large datasets
  • Passion for using analytics to solve problems that drive business impact
  • Proficiency with statistics / programming languages (e.g., R, Python) and experience with data visualization software (e.g., Tableau, Mode)
  • Sharp business judgment with a focus on impact in operational processes
  • Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audience
  • Ability to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive efficiencies
  • Ability to identify, scope and deliver high-impact projects independently.
  • Nice-To-Have Qualifications

  • Master’s degree in Applied Economics, Statistics, Data Science or related fields
  • Experience with third-party operations- and experience-related platforms (such as Qualtrics, Google Analytics, Salesforce, Gong, Intercom, etc.)
  • Experience working with cross-functional, off-shore teams in non-US time zones
  • Familiarity with analytics and processes of other operational lanes (such as support, sales & success, or revenue ops orgs)
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