Loan Adjustment Supervisor
Wells Fargo
Manila Philippines
2d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.

About the Role

A Loan Adjustment Supervisor is responsible for supervising a team engaged in recovery efforts on charged off loans. The role will report to an Operations Manager and will be handling Loan Adjustors.

Job Description :

  • Reviewing and analyzing settlements, payment plans, accounts recommended for litigation, and liquidation of pre-approved settlement letters
  • Performing monitors and account reviews of supervised team. providing feedback and coaching to Loan Adjustors on their productivity, effectiveness, quality, customer experience, and career growth
  • Monitoring team performance relative to established goals
  • Be a liaison with U.S. SBL Loss Recovery partners
  • Implement and ensure compliance with needed and approved changes in Loss Recovery procedures and policy
  • Responsibilities :

  • Responsible for supervising a team engaged in loss prevention and recovery of potential and actual loan losses. Functions may include : reviewing and analyzing credit information;
  • reviewing restructured loans; monitoring adherence to terms of agreement and control measures; assist in implementing loss prevention control measures;
  • may engage in litigation; supervises lower level loan adjustors.

    Market Skills and Certifications

    Qualifications :

  • B.A. / B.S. College Degree (4 years); business or Finance area of study is preferred, but not required
  • With experience supervising or managing a team in a relevant industry
  • 4+ years of experience in one or a combination of the following : customer contact, customer service, collections, or sales
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with leadership levels within the organization
  • APAC

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